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Shipping & Return Policy

Shipping

At Thread Count Fabrics we strive to provide excellent customer service, all orders will be processed and shipped within 1-2 business days. We do process orders on the weekend but these orders will not ship until the next business day. You will receive an email notification once your order has been shipped.

 

Shipping within Canada:

All orders shipping to a Canadian address will be shipped via Canada Post. Estimated delivery is 3-7 business days for most addresses (remote locations may experience longer wait times). Smaller eligible packages will be shipped by lettermail. If your order is more than $99.00 before taxes and after discounts, shipping and handling charges are free! If you order is less than $99.00 before taxes and after discounts, a flat rate shipping and handling fee of $6.95 will be charged. If you would like faster delivery, please contact us for details and pricing.

 

 Shipping to the U.S.A. (excludes U.S. territories and Possessions):

All orders will be shipped using whichever way is the most economical at the time. Orders to the United States may take anywhere between 10 and 15 days to arrive, excluding any time your package may be delayed in Customs. All fabric orders to the US will ship for the flat rate of $19.95. If you would like faster delivery, please contact us for details and pricing.

 

International Shipping (Outside of Canada & U.S.A.):

We currently do not offer international shipping.  

 

Lost Parcels:

Please note that Thread Count Fabrics does not take any responsibility for lost or stolen parcels. We will gladly provide any information that we have in regards to your parcel, as well as assist in locating it. However, we will not reimburse you for any lost or stolen parcels.

 

 

In-Store Pickup:

For all our local customers, we do offer free in-store pickup. Simply add 'In-Store Pickup' to your cart and checkout. We will notify you once your order is ready for pickup.

 

 

Returns:

If you are not satisfied with your purchase, please contact us within 7 days of receiving your order to let us know the reason for your return. Return it to us within 14 days of purchase to receive a refund for the cost of the fabric (not including original shipping charges). Once we have received the product, you will be contacted and a refund will be issued. Please note that any product returned must be unused, undamaged, and in its saleable, original condition. The customer is responsible for the full cost of return shipping.  Please ensure adequate packaging and that the product is not damaged in transit.

Returns are to be mailed to: Thread Count Fabrics ,197 4th Avenue West, Po Box 1278 Souris, MB R0K 2C0

However, if we have made an error with your order, we will gladly pay for the cost of return shipping. Contact us within 7 days of receiving your order so that we may correct the problem for you in a timely manner. Your happiness and satisfaction with is of the utmost important to us.