Shipping & Return Policy
At Thread Count Fabrics we strive to provide excellent customer service, all orders will be processed and shipped within 1-2 business days. We do process orders on the weekend but these orders will not ship until the next business day. You will receive an email notification once your order has been shipped.
Shipping within Canada:
All orders shipping to a Canadian address will be shipped via Canada Post. Estimated delivery is 3-7 business days for most addresses (remote locations may experience longer wait times). Smaller eligible packages will be shipped by lettermail. If your order is more than $99.00 before taxes and after discounts, shipping and handling charges are free! If you order is less than $99.00 before taxes and after discounts, a flat rate shipping and handling fee of $6.95 will be charged. If you would like faster delivery, please contact us for details and pricing.
Shipping to the U.S.A. (excludes U.S. territories and Possessions):
All orders will be shipped using whichever way is the most economical at the time. Orders to the United States may take anywhere between 10 and 15 days to arrive, excluding any time your package may be delayed in Customs. All fabric orders to the US will ship for the flat rate of $19.95. If you would like faster delivery, please contact us for details and pricing.
International Shipping (Outside of Canada & U.S.A.):
We currently do not offer international shipping.
Please note that Thread Count Fabrics does not take any responsibility for lost or stolen parcels. We will gladly provide any information that we have in regards to your parcel, as well as assist in locating it. However, we will not reimburse you for any lost or stolen parcels.
For all our local customers, we do offer free in-store pickup. Simply add 'In-Store Pickup' to your cart and checkout. We will notify you once your order is ready for pickup.
We do not offer returns on cut fabric, once an order is cut we cannot offer returns or cancellations.
However, if we have made an error with your order, we will gladly pay for the cost of return shipping. Contact us within 7 days of receiving your order so that we may correct the problem for you in a timely manner. Your happiness and satisfaction is of the utmost important to us.