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FAQ

Ordering

Customers can purchase yardage in increments of a 1/4 yard. All substrates will be cut length ordered by the width of fabric. If you would prefer a fat quarter of quilting cotton please add a note to your order or send us an email at info@threadcountfabrics.ca.

Yes, fabric will be sent as a continuous length, if we are unable to ship your order as continuous cut we will contact you before shipping your order.

Please note that average bolt size is 10 yards, so if you order a quantity larger than this it is unlikely we will be able to cut a continuous length. In this case, please note on your order what size cuts you would prefer and we will do our best to accommodate.

You will get an email confirmation after ordering. If you do not receive an email confirmation it is most likely there was an error inputting your email address. Contact info@threadcountfabrics.ca for help resolving this.

Yes! If your order hasn't shipped you can add to it. Please send us an email at info@threadcountfabrics.ca detailing what you would like to add and the quantity, and we will edit your order and email you a payment link.

You can also choose to create a second order. If you create a new order please leave a note at checkout to combine with your previous order number, and please contact us as well to let us know. We will issue a refund for any extra shipping charges incurred- please do not choose 'local pick up' to avoid the shipping charge.

Yes, as long as your fabric has not been cut. Please email us at info@threadcountfabrics.ca to make a modification or cancellation request.

We do our best to include a description of the weight, drape and hand feel of all of our fabrics to help you make the best choice for your project. If you are unsure of which fabric to choose, or whether a particular fabric will work for a chosen pattern, send an email to info@threadcountfabrics.ca and we will gladly assist you.

We would love to help you with your color matching. Please send us an email info@threadcountfabrics.ca with the fabrics you are wanting to color match and we will send you photos to help get the perfect match.

While we try to offer a rotating selection of fabrics, we do restock a lot of our basics (solid knits, minky, Pure Solids and blenders) as well as fast-selling favourites. If you would like to know if/when a particular fabric is being restocked, send us an email at info@threadcountfabrics.ca. You can also sign up for restock notification, where you will receive an email notification when the item is back in stock. Please be aware that due to supply chain issues, estimated restock times are subject to change.

Yes, we offer electronic gift cards at different dollar amounts. A gift card code along with redemption instructions will be emailed to you immediately upon ordering. If you would like a physical gift card or a custom dollar amount please contact us at info@threadcountfabrics.ca. 

Shipping & Returns

Our current turn around time is 3-5 business days. Please note that fulfillment times will be longer if you have ordered during a sale, due to the larger volume of orders. If you order during a sale, expect fulfillment times to extend to 5-8 business days.

Please refer to our shipping policy for full details.

At this time we only ship within Canada and to the US.

Please be aware that we do not reimburse for any lost or stolen parcels. We do not take any responsibility for lost or stolen parcels once they are in the hands of the postal service. Please email us and we will try everything we can to assist you in finding your package.

Absolutely, choose 'pick up' as your delivery method when you check out. You will receive an email when your order is cut and ready. Turn-around times for local pickup orders are next business day- give us a call at 204-747-4282 if you need it same day.

Yes under certain circumstances, Please see our return policy for full details. 

We do our best to ensure the color of the fabric online matches as close as possible to the bolt in the shop. However, due to the vast color variances in every monitor and mobile device, we cannot guarantee the color will be an exact match to what you see online. If you have any questions email us at info@threadcountfabrics.ca before ordering.

Fabric Care

For most projects, pre-washing your fabric before use is a personal choice. If you decide to pre-wash, wash the fabric in the water temperature in which you will be washing your finished project (usually warm or cold water). If you are making apparel or wearable accessories, we do highly recommend pre-washing your fabric to ensure a proper fit after your project is sewn. It is always good practice to use a color catcher when pre washing your fabric, wash lights and darks separately.

Refer to our Fabric Care page for recommended washing and drying directions