FAQ

Customers can purchase yardage in increments of a 1/4 yard. All substrates will be cut length ordered by the width of fabric. If you would prefer a fat quarter of quilting cotton please send us an email at info@threadcountfabrics.ca.

Yes, fabric will be sent as a continuous length, if we are unable to ship your order as continuous cut we will contact you before shipping your order.

Please note that average bolt size is 10 yards, so if you order a quantity larger than this it is unlikely we will be able to cut a continuous length. In this case, please note on your order what size cuts you would prefer and we will do our best to accommodate.

You will get an email confirmation after ordering. If you do not receive an email confirmation it is most likely there was an error inputting your email address. Contact info@threadcountfabrics.ca for help resolving this.

Yes! If your order hasn't shipped you can add to it. Please send us an email at info@threadcountfabrics.ca detailing what you would like to add and the quantity, and we will edit your order and email you a payment link. Please note that your order will be held until you have completed payment.

You can also choose to create a second order. If you create a new order please leave a note at checkout to combine with your previous order number, and please contact us as well to let us know. We will issue a refund for any extra shipping charges incurred- please do not choose 'local pick up' to avoid the shipping charge.

Yes, as long as your fabric has not been cut. Please email us at info@threadcountfabrics.ca to make a modification or cancellation request.

We do our best to include a description of the weight, drape and hand feel of all of our fabrics to help you make the best choice for your project. If you are unsure of which fabric to choose, or whether a particular fabric will work for a chosen pattern, send an email to info@threadcountfabrics.ca and we will gladly assist you.

We would love to help you with your color matching. Please send us an email info@threadcountfabrics.ca with the fabrics you are wanting to color match and we will send you photos to help get the perfect match.

While we try to offer a rotating selection of fabrics, we do restock a lot of our basics (solid knits, minky, Pure Solids and blenders) as well as fast-selling favourites. If you would like to know if/when a particular fabric is being restocked, send us an email at info@threadcountfabrics.ca. You can also sign up for restock notification, where you will receive an email notification when the item is back in stock. Please be aware that due to supply chain issues, estimated restock times are subject to change.

Yes, we offer electronic gift cards at different dollar amounts. A gift card code along with redemption instructions will be emailed to you immediately upon ordering. If you would like a physical gift card or a custom dollar amount please contact us at info@threadcountfabrics.ca. 

We are not currently able to offer samples of fabric, outside the samples listed on the website (here). We recommend purchasing a quarter yard if interested in a sample.

Our current turn around time is 3-5 business days. Please note that fulfillment times will be longer if you have ordered during a sale, due to the larger volume of orders. If you order during a sale, expect fulfillment times to extend to 5-8 business days.

Please refer to our shipping policy for full details.

At this time we only ship within Canada and to the US.

Please be aware that we do not reimburse for any lost or stolen parcels. We do not take any responsibility for lost or stolen parcels once they are in the hands of the postal service. Please email us and we will try everything we can to assist you in finding your package.

Absolutely, choose 'pick up' as your delivery method when you check out. You will receive an email when your order is cut and ready. Turn-around times for local pickup orders are next business day- give us a call at 204-747-4282 if you need it same day.

Yes under certain circumstances, Please see our return policy for full details. 

We do our best to ensure the color of the fabric online matches as close as possible to the bolt in the shop. However, due to the vast color variances in every monitor and mobile device, we cannot guarantee the color will be an exact match to what you see online. If you have any questions email us at info@threadcountfabrics.ca before ordering.

PLEASE INSPECT FABRIC THOROUGHLY BEFORE WASHING. Refunds/replacements will not be issued for damage/staining that is discovered after washing.

For most projects, pre-washing your fabric before use is a personal choice. If you decide to pre-wash, wash the fabric in the water temperature in which you will be washing your finished project (usually warm or cold water). If you are making apparel or wearable accessories, we do highly recommend pre-washing your fabric to ensure a proper fit after your project is sewn. It is always good practice to use a color catcher when pre washing your fabric, wash lights and darks separately.

Refer to our Fabric Care page for recommended washing and drying directions

If you have made a purchase at TCF since our rewards program started, you are already collecting points! Your points are associated with the email address you use to complete your purchase.

In order to check your points balance or redeem your points, you must have a TCF account. To activate your account, click the green ‘Rewards’ button at the bottom right hand corner of your screen, and select ‘Join Now’. Or, click the ‘Login’ button at the top of the screen and choose ‘Sign Up’. It’s free!

TCF’s rewards program started in May 2021, so any purchases before then would not be reflected in your points balance. For purchases made since our program started, you will receive one point for every dollar spent. You can also receive points for following us on Instagram, submitting reviews, and on your birthday (if you choose to enter your birth date).

​​Please note that your rewards points are connected to the email address you use to complete your purchase. Every time a new email address is used, a new customer profile is created. If you would like to keep all your points in one place, you will need to use the same email address every time.

Once you are logged in to your account, click the green ‘Rewards’ button in the bottom right corner of your screen. Click on ‘Ways to Redeem’, and you will see the rewards you are eligible for. Click ‘View’ on the reward you would like to select, and then click ‘Redeem’. Copy your code to use later, or click ‘Apply Code’ to apply it directly to your cart.

Discount codes cannot be combined with other discounts, so if you have ordered during a sale you may find you can’t add your code for the reward you have claimed. If you aren’t able to use your code on your order, it will be saved in your rewards profile until the next time you purchase.

For further assistance redeeming points email us at info@threadcountfabrics.ca and we’ll be happy to help.

In order for you and the friend you are referring to receive a 10% off coupon, your friend must be a first-time customer.

Once you are logged in to your account, click the green ‘Rewards’ button in the bottom right corner of your screen. Scroll down to find your unique referral URL. You can share your URL with as many people as you like.

Once your friend clicks on the URL, they will be taken to our website, and prompted to enter their email address. When they do, they will automatically receive their 10% off coupon. You will receive your 10% off coupon once your friend completes their first purchase.