Exactly what I ordered and packaged well!
Dont purchase from this company if you live outsude of canada!!! You will get charged additional t ariff/custom charges in too of the shipping fee! The owner told me “ Really?! I ordered on july 12 on sale for $6.99/yard - ordered 3 yards- took almost a month and several emails to finally get a response from hanna . When I finally received my Fabrics, I didn’t get 3 yards but 3/4 of a yard! This company does not work with you to try to fix the solution nor are they willing to send a return label so I could return this Fabric and get my refund of $67 not including the additional $35.25 in custom tariff charges that I spent! She expects me to return it to her and pay an additional postage on my part. Never will order from her again! Keep in mind that I did this order back on July 12 and so website may be updated because she doesn’t want to look bad.
We’re sorry to hear that you’re unhappy with your experience. We do want to clarify a few points for anyone reading this review.
TCF is a Canadian business, international customers may be responsible for duties, tariffs, taxes, or brokerage/customs fees charged by their country. These charges are not collected by us and are separate from the shipping fee paid to our store. We have no control over what customs authorities assess when a package enters another country.
Regarding the fabric quantity, the item purchased was sold in increments as clearly indicated on our website. All of this information can be found in our FAQ's.
We did offer the option to return the fabric for a refund in accordance with our return policy and even offered to waive the fees.
We understand this was not the outcome you were hoping for, but we have made every effort to explain the order, our policies, and the options available to you. We always want our customers to understand exactly what they are buying.
These zipper bundles are perfect! You get a nice selection of zipper by the yard and matching pulls. I love how it was all coordinated 🤩
I thought it was a nice combination of colours when I saw it on the website. But when it arrived, I was excited to see the colours were more vibrant than on the website. It laundered very nicely. I haven’t used it yet so I can’t tell how it handles. But the feel is nice.
This took over a month to get. When it arrived i was surprised having to pay additional shipping. The product was as expected.
Thank you for your feedback! We’re glad to hear that the fabric arrived as expected, although we’re sorry the delivery took longer than anticipated.
As we are a Canadian business, orders shipped outside of Canada can sometimes be subject to duties, tariffs, or customs fees upon delivery. These charges are assessed by the destination country and are separate from the shipping charges paid to us at checkout. We understand that an unexpected charge can be frustrating, and we appreciate your understanding.
Thank you for your order and for supporting our small Canadian fabric shop!
Love!! All dear stella fabrics are my favourite. Thank you for carrying them and for the awesome customer service as always!! For my entire order.
Adorable dear stella line. One of my favourites this year!
Super cute! Love this line so much
Love love!! Def a favourite
Super cute! Love this line
Adorable!! Love dear stella so much
The print is gorgeous, and such a beautiful small business touch!
I made a little girl's racer back dress - so cute. Lovely fabric
Repeat customer. I needed more Spruce for the binding. Easy purchase. Quick shipping. I’ll be back!! 😉
I can always count on Art Gallery fabrics for high standards, lovely hand and quality. The colours and designs of this collection are so pleasing. Can't wait to make an "Around the World" quilt with these pieces.
As oreviously, always a great experience shopping st Thread Count Fabrics. Quick shopping snd beautiful packaging! Thank you
Beautiful as always! Thank you!
